Returns Policy

Cancellations and Returns

Meteor Electrical Limited will accept returns within 14 days of the dispatch date on the conditions;

• - The Goods are in all original packaging and have not been tampered with.
• - The materials contain all original documentation (instructions, manuals, warranties, or any other literature).
• - Product is deemed by our returns department to be in a re-sellable condition. 

All refunds are made to the same payment method used originally to place the order (e.g. VISA Card) - unless specifically requested otherwise.

Damaged Products

Damaged goods that have been received must be reported within 24 hours from the time of delivery.

Faulty Products

• - Products that are faulty must be returned within the manufacturer’s warranty period.
• - The complete product must be returned, unless previously agreed by Meteor Electrical in writing; incomplete items of parts may not be returned.
• - Products within the manufacturers' specific warranty period will be repaired, replaced, or a refund given at the discretion of the Manufacture.

NB: Meteor Electrical does not accept liability for direct or indirect consequential loss caused by a faulty product.

Email us: [email protected] - ensuring you give the order reference number or alternatively you can Phone us: 02886751515 and speak to one of our advisers. Short Delivery or Wrong goods received If you have received an incomplete order of which you had not been previously advised, please report the problem to Meteor within 3 working days of the delivery, you can do this by;

To Arrange a Return; - Email us at [email protected] or speak to an agent on the live chat.